ABOUT HEALTH FIRST AT HOME

Care that comes
to you.

Finding reliable, compassionate personal care shouldn't be hard. We built Health First AT HOME to change that — bringing professional, dignified, personalized care directly to Greater Boston families when they need it most.

OUR STORY

Too many families in Greater Boston have experienced the same frustration — a loved one comes home from the hospital or faces a new health challenge, and suddenly they're navigating a maze of providers, paperwork, and programs with no one to guide them through.

We started Health First AT HOME to be different. Not just another agency, but a true partner — one that listens first, plans carefully, and shows up consistently for the families we serve.

From our office in Waltham, we serve communities across Newton, Watertown, Wellesley, Needham, Brookline, Natick, Lexington, Framingham and surrounding towns. Every family we work with deserves the same thing: care that feels personal, professional, and deeply human.

We began with a
simple belief: everyone deserves care with dignity.

What We Stand For

The principles that
guide every interaction.

Great care starts with great values. These aren't words on a wall they're the commitments we make to every client, every family, and every Care Partner who works with us.

Intentional Care

We take time to understand who you are, not just what you need. Every care plan is thoughtfully designed around the person, not the condition.

True Partnership

We work alongside families, not in isolation from them. You'll always know what to expect and feel confident in every decision made on your behalf.

Cultural Awareness

Greater Boston is beautifully diverse. Our care reflects culturally aware, language-sensitive, and respectful of each family's values and traditions.

Radical Transparency

No hidden fees. No surprises. Clear pricing, honest communication, and care plans that make sense to everyone involved, including you.

Continuity First

Consistency matters in caregiving. We prioritize matching clients with the same Care Partner every time because trust is built through familiarity.

Dignity Always

Every person in our care deserves to feel respected, seen, and valued regardless of age, ability, or circumstance. This is non-negotiable.

Our Commitment

What you can always
count on from us.

These aren't policies, they're promises. Every family we work with deserves to hold us to each one.

Transparent Pricing

Before care begins, you'll understand exactly what services cost and what's included. No surprise invoices, no hidden fees. Honest pricing that lets families plan with confidence.

Responsive Communication

We return calls and messages promptly. When you reach out — whether you're a family member, a physician, or a client you'll hear back from a real person, quickly.

Thorough Care Assessment

Care begins with listening. Every client receives a comprehensive in-home assessment before any care is scheduled so we truly understand what's needed, not just what's asked for.

Ongoing Family Involvement

We keep families informed and involved at every stage. Regular check-ins, honest updates, and a standing invitation to share feedback because care is a team effort.

Where We Serve

Rooted in Greater Boston.

Our office is in Waltham, and our hearts are in the communities we serve. If your family is in any of these towns, we're already your neighbor.

Newton Wellesley Needham Brookline Natick Lexington Framingham Waltham Watertown

Surrounding Towns

Dedham Medfield Westwood Dover Sherborn Wayland Weston
Our Office
393 Totten Pond Rd, Suite 404· Waltham, MA 02451

Ready to bring care
home?

Every family's situation is different. Our Care Advocates are happy to walk you through your options at no cost — no pressure, no commitment.

Call (781) 614-7300 Send Us a Message